Privacy policy
This policy explains what personal data we collect through dovetaildesigns.furniture, why we collect it, and your rights. It replaces the previous policy for this site.
Who we are
The website is run by Dovetail Designs. We are the controller of the personal data described here. You can contact us at hello@dovetaildesigns.furniture or on 07540 312220.
What we collect and why
When you send us a message. The contact form asks for your name, email address and a message. You can also give a phone number. We also record which page you sent the message from. We use these details only to reply to your enquiry and, if you go ahead, to arrange a survey and quotation. We save each enquiry in a secure database, email it to us, and send you an automatic confirmation email with a copy of your message. Our legal basis is our legitimate interest in answering enquiries, and taking steps you ask for before entering into a contract.
Spam protection. The form uses Cloudflare Turnstile to tell people from automated bots. It checks information about your browser for this purpose and does not use it for advertising.
When you phone, text or email us. We keep the details you give us for the same purpose.
Cookies and analytics. We use Cloudflare Web Analytics to count visits and see which pages are read. It does not use cookies, does not follow you across other websites, and does not build a profile of you. Because of this we do not show a cookie banner. We do not use advertising cookies.
Server logs. Our hosting provider, Cloudflare, processes technical data such as your IP address in order to deliver the site securely. We do not use this to identify you.
Third-party tools. The worktop and texture visualisers are provided by our supplier EGGER and load only when you ask for them. They may set their own cookies. Please see their privacy information.
Who we share data with
Your enquiry is handled by these providers on our behalf: Cloudflare (hosting, spam protection, the enquiry database and cookieless analytics), Resend (sending the enquiry and confirmation emails) and our email provider (where we read and reply to your message). We do not sell your personal data.
How long we keep it
We keep enquiry messages only for as long as we need them to deal with your enquiry. If you become a customer, we keep the records for as long as we need them for the contract, guarantee and legal obligations. You can ask us to delete your enquiry at any time.
Your rights
Under UK data protection law you can ask us to give you a copy of the personal data we hold about you, correct it, erase it, restrict or object to how we use it, and withdraw consent at any time. To do any of these, contact us using the details above. If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes
We may update this policy. The date at the top of the page shows when it last changed.